This is something all poshmark users should see, both sellers and buyers! Select Order Not as Described and follow the prompt. I can find no phone number for Poshmark. "We made the difficult decision to reduce the size of some of our teams to better align with our priorities for the future, the current economic climate and our return to being a private company, a Poshmark spokesperson said in a statement, We are incredibly grateful for the contributions of the talented people in the roles that were impacted.". All of my sales except one has never been accepted and I have to wait for the funds. I am really mad. Should I accept the offer to have it officially shipped to me or keep waiting to see if it shipped to me? lol, Cant cancel orders after accepted not sure what u did wrong. I'm sure it's annoying, but also there are many others like me who travel for work to make a living so I can actually buy the things I want on Poshmark :-). This is my 3rd month on Posh and I sold some earrings that were delivered on Saturday. No this is actually a real scam going on, it's on all platforms, posh included. So last week on Wednesday, 8/22 Poshmark and USPS sent me the notification that my package, a $100 purchase had been delivered. On the web Select your profile picture at the top-right of the page. Now they want me to delete cookies and my internet browser and retry. This is frustrating. The seller says there is nothing she can do which I completely understand. I requested a commission payment from Poshmark in July 2021. How the heck to you accept an offer from a buyer? fr. Contact your post office asap. I purchased a pair of WHBM skinny jeans from seller @lisalamy516 that were new with tags about $80 after tax. Messaged buyer too twice and no response. So then I tried to reposh it and Poshmark would not show it, i.e. Should I be worried? if you search for this type of coat, it would not appear. Just make sure you let her know and it wouldnt hurt to send Posh an email letting them know whats going on. Whats so hard about pressing accept? what happens now. If your order has been marked as delivered but never arrived. Some employees impacted were in the finance, accounting and human resources departments after their roles were deemed no longer necessary. Click here to get notifications about new complaints of Poshmark. Refund my 54.13 back to me, I recieved a pair of jean from poshmark for 54.13 have n knowledge of this order, they were the wrong size a medium i wear XLarge order was returned in Jan.,2 2023 i want my refund or send correct size. I ordered Read my previous complants that have been ignored. Its GREAT! The last 6 items I sold were immediately accepted and they all rated 5 stars. i was searching for an answer on google and couldnt find it, instead found a link to this. I buy all the time and always make sure to look over my item and immediately accept. Desired outcome: Great Scam! Once the package is in the Canadian Post mail stream, the buyer can check the tracking process by going to the section of My Purchases and select the current shipping order. will there be any issues do you that? To POSHMARK! Needless to say, I wasnt very happy and expressed that to Poshmark. Poshmark also needs to contact the seller and let them know what happened and that this is not my fault. the seller is not heard, the buyer, gets the return. Would feel better knowing my festival belt was happily received. Favortism? 3 [deleted] 10 mo. I got my order a few hours ago. Poshmark shipping services works with the Canadian Post service behind the scenes. 90% of my buyers never accept their order, yet they are active everyday. They have hijacked and charged my account $470.44. I hope its ok Hi! not as pictured or described. so, o. Can someone help me? I'm so mad. Order ID 63923a78a2c42ecac6ced28f Order Total: $27.73 Lol. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. We filed for an interception as well but this all just happened yesterday so waiting for updates. I am out $700 b/c I cannot wear this earrings b/c they have a screw back which I was unaware of and I am unable to put them on due to neropathy. 1 this is probably one of the most frustrating things! Is this a marketing scam? Sometimes I wonder why I even sell on this site. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. I wish there were more protections for sellers. but I've seen they are active everyday? ago Was it delivered to a po box? Im so glad I hadnt shipped yet!! Poshmark has yet to answer. I have been waiting on a package for 21 days. For more information, please see our Its just courteous to do so. I hope you still get paid!! Someone brought my bag, waited three days and instead of accepting it, opened a customer service inquiry. The order is not showing up in My Purchases. Poshmark needs to change this policy. I reported this to Poshmark and the post office and local police. Is that something to be concerned about? I attempted to reach out to the seller for 3 days & heard nothing back. I emailed posh on Friday because still no package and theres no postal delivery on weekends so why not contact Friday instead of wait till Sunday. However it fits like a size 2 and I could not wear it. Has this ever happened to anyone? How do I "accept" my order that I received so seller can be paid? Please accept your order as soon as it arrives! I just dont understand people have expensive items they sell and poshmark makes a lot of money from us and this should not happen. Would love your permission to repost this on my page. If they could just stick a link to accept it in the delivery notification email that would be awesome. I think okay, that's fine- it'll be here tomorrow. All buyers should accept their orders as soon as possible after verifying they've received what they've ordered. It is very well stated. Anxiously waiting for buyer to accept! they give you 3 days to inspect the item. Says that the status is awaiting buyer acceptance but it has been 3 days. My desired outcome is to just refund my money. It so happened that I had a recent purchase experience I was not too happy w n decided to just let it automatically be release by Poshmark on the 4th day ONLY 2 see Poshmark releasing the fund on 5thday. And do I receive an email with tracking or no? I think it's ridiculous how it seems they can just ignore the request. I've emailed Poshmark several times in December and in January (to date) and they said that it was too late. Am I missing something? Very frustrating that I mail items (in most cases) the same day they sell- if not, then they are mailed out the next day! And I also thing that someone that's in on it keep asking about the products that have been sent. Select Problems/Order Inquiry. Desired outcome: It shows that the order has been delivered, and I gave the seller a rating. Im nervous about this as theyve been on Posh since delivery and have not responded and have a brand new account. The website can provide you with tracking information about your order. Lesson learned. Ugggh. On Nov 28 Poshmark support promised me a full refund for my lost package. It sucks and is SO annoying. I really try to sell nice items that are clean, new, almost new and well packaged. So true! I tried tracking my package and it's still in Ohio so that's a good thing. Simply go to the order page and click "Status: Shipped." I purchased a pair of WHBM skinny jeans from seller @lisalamy516 that were new with tags about $80 after tax. What is left of the payment belongs to the seller completely. I hope poshmark reimburses herthat's a lot of money to just forget about. It was a very expensive leather purse. I would like to share this too! I accepted the offer. (What a surprise) I responded back. Im wondering if I could repost this on my posting closet? So much to learn ! Id say 10% of my buyers do not accept right away. I may have thought I'd be home to get the package but it's impossible to know. Of course, if both parties communicate and agree to accept the delay, there is no problem, but Poshmark has the right to directly cancel the transaction on the 21st day after the purchase if the seller hasnt sent yet the package. We use cookies to enhance your experience. doesnt the money just automatically go out? Sorry to all of you who already shipped.. I also wish poshmark would have a way for people to private message each other. Is there a number I should call? Hi! Privacy Policy. Sold my first item, but buyer hasnt accepted yet. Crew, Canada Goose and Francescas all launched their own resale programs in January as well. I am absolutely disgusted. I'm new to Poshmark, and I recently bought something. It says that it automatically releases in 72 hours/3 days. If your order gets lost in transit and was not marked as delivered by the shipping carrier, we'll refund you your payment. This is to clarify the situation before deciding to cancel the order. Good on you! I am trying to respond to shoes I received that are used sold as new. The item was shipped to the buyers usps area 3 days later. Did they ask you to overnight? I'm happy to hear that everything is working in your favor. This Poshmark policy has me ready to walk away from selling on this platform. Is it rude to message the buyer tomorrow (3rd/4th day) if she is going to accept? This will surely increase the credibility of your complaint. Refund - I am happy to return the coat. Submit a complaint and get your issue resolved. I did my interception on the 18th and it went through this morning at 5:45am. The item I ordered arrived 2 days ago, and I am just now able to get to a computer to log in and mark it received. I just shared this. Over $2000 was taken from me as payment but not timed see delivered. It's not that hard to go in and push accept and the kicker is when the buyers are sellers as well. Poshmark Support is not helping to situation but making it worst and long drawn out situation. Person at that address wrote on package "Return to Sender" and gave it back to USPS. I have not tried them on. Wednesday (aka today 8/29) comes and I still haven't received an email back. I just had the same thing happen to me today. The same day, she has, on her own, filed a return to sender with USPS on her package. They were on a rampage weren't theyI don't know who they trying to fool. Copyright 2023 Ship24. Too risky. I ordered a full length pair pants according to sellers ad and photo. That money serves to maintain the functionality of the Platform and it is how they make a profit from all the process and support that they provide to the sellers. One more thing the profile pic changed.. he/she def scamming. Enjoy your days and while youre at it take some spelling classes. The e-commerce giant is looking past the industry to expand its reach, and rivals have figured out ways to compete. All Rights Reserved. Its been 3 days. Especially when the buyers are also sellers! I've always given a 5* rating. :). I want the jacket back as it was "given" to the buyer under false pretenses. Just over a month after being acquired, social resale marketplace Poshmark laid off less than 2% of its employees, a company spokesperson confirmed via email. Add images that clearly depict the reason for the return and include a description of the return. It seems now Poshmark has changed this policy, but their own site doesnt reflect this extra grace period for a buyer. Did anyone else experience this? My favorite is when buyers want you to ship today. It has been 7 days since she held the item. Thank you for posting this. Will go to American Express and they will likely help me on this matter. . so i would seem like I never shipped any thoughts??? This review was chosen algorithmically as the most valued customer feedback. People have No posh etiquette. Get the free daily newsletter read by industry experts. i have a quick question. Very bad service. I really made a mistake dealing with this company - anybody wants to buy a 6-piece junk dessert. Its been a month and I haven't gotten my money, but the buyer has my bag. Im currently in that stage rn. Is there anything I can do? I communicated that I wanted my item back and take the accidental refund back. You have a seller and a purchaser out of money and their items. If you experience scanning issues with Poshmark and you have waited 48 . And Im waiting for her to hit that button! Very disappointing. Its been that long now. than the seller says its damaged. Seller posted rhinestone tshirt when received the neck had been ripped off. This is what I dont like about it! my issue is the seller intercepted my package as soon as they recieved mine( it was a trade) so obviously poshmark wont do anything.is there anything i can do. Currently, Poshmark delivery services are limited to the United- State, Canada and its territories, without being able to ship out orders internationally yet. Go to your My Poshmark Tab (@username). i wish Poshmark sent more reminders asking the buyer to accept or open a case if there's an issue. I ship same or next day and accept packages as soon as I open them. Can someone tell me how to accept an offer. Hi! Also, in the case of not happening because of some delaying circumstances on the seller's side, the buyer can wait until the 8th day after paying to cancel the order, and Poshmark will refund the payment. What do I do. Emails back and forth. (Complete lie, I literally barley worn the shoes and I feel like they just didnt fit her because I mentioned in the description theyre a size 6 but fit like a 7, and shes a size 6). Ok so anyone know why: my order says its going to come august 11 (6 days from now) but the accept button is already there, will my money get transferee to the person before my package comes?? I felt like it was a scam even though this person had about 20 listings. Hi. As Alan Harris wrote below, "honesty is always the best policy". Unfortunately the buyer has requested the item to be held at usps. On the other side, if the value of the purchase is 20 Canadian dollars or more, the commission will be equal to 20 % of the complete payment, the resting 80 % belongs to the seller. In fact I can not find my order for this item anywhere. How do i know when my buyer has received the item they purchased from me? LOL! . Select My Purchases. Shipped - The order has shipped you can track the package from within the app! Description: This person purchase a large bundle and and when shipped the package they cancelled the order. I have noticed I m waiting for the 4th day to get my funds but then Posh release funds earlier for some seller. Your response was very rude and stupid, which makes me even more fearful about the seriousness of this app. I did wait until 5hours to ship but I guess that does matter. Neither the seller nor the buyer has to make any direct payment as a fee for the shipment process. For Poshmark to check listings for accurate titles and descriptions. Pretty much every other week out of the state or country. I guess I wouldnt post anything like that on my page. What happened ? I have a seller asking me to accept an order that I have not received yet. I order a 6-piece Dinner plate Corell ware from the site. I guess as a seller, who actually pays the 20% fee to Poshmark, our protection is nonexistent. and does USPS returns it to seller?. I'm a Newbie.I make sure everything is super clean.I ship the same day 95% of the time. Its been 5 days and it still says waiting for acceptance so I went into problems to ask to release funds and it says funds on hold? not the case here. Bravissimo! My buyer was super pushy and she's had her package for 2 whole days now and hasn't accepted. Anyways long story short the girl said they were disgusting and I should be ashamed of myself. Buyer purchased an item and we waited 3wks before opening a case. Happy Poshing!! I just dont know where to go from here as Im at a full loss of my money and the product! I don't want to be rude to some of my buyers but it's sooo easy to inspect and accept and we shouldn't have to wait four days for the funds to appear in our accounts especially after shipping same day and they're receiving their items within three.. bottom line DON'T HOLD UP MY MONEY YOU HAVE THE GOODS,Loldo I have to say that???? Then I sold something for $140 and this person has not accepted it, or rated me or anything and I shipped it that day for her it arrived on December 27th and I am still waiting to be paid and it is December 30th. Pleas help me and the seller resolve this matter. It needs to be easier to find. Besides, it is the responsibility of the seller to provide information about the shipping time and delays. I was gone over the weekend. I live at 1122 Lyall St., Esquimalt, British Columbia, Canada. I was about to hand write something and take a pic, then I found you. Because once I get the funds in poshmark it still takes time for it to show up in my bank account. Refund approved.but didn't have tech to print label tried calling customer service #. Claim it and get a lot of features. @lrk961 Hi, NOTE TO THIS PERSON: YOU WON'T BE GETTING THIS PACKAGE, OLE CRIMINAL! The process for selling on Poshmark is very direct and simple, while also ensuring the authenticity of every participant and the transparency of transactions. or waits days to pick it up. if you accept before you inspect, you can't return. Im having a slight issue, first time purchase on Posh so please be kind, I received my order while out of town so as soon as I got home, 2 days later I went in to ACCEPT THE PURCHASE, however, it isnt giving me the option to accept. As mentioned before, the process begins with the seller itself. So I accepted an order automatically without going home first to see if it had actually been delivered. . Yes I feel very bad for her. Ive emailed 5 times and they do not respond . This is Awesome! and there is really no support at poshmark, I reached out to customer support, and they basically said I could return the shoes, this is ridiculous, sellers should not be allowed to bamboozle buyers. All I wanted was to return the shoes for a refund. I have received 2 responses to my email in the past 2.5 years with a form letter stating that they have received my concern and will be back in touch with me. Topics covered: e-commerce, payment technology, IT, in-store tech, cyber security, and more. i will never do that again. So i would seem like i never shipped any thoughts?????! State or country story short the girl said they were disgusting and i have a and! Always the best policy & quot ; to send Posh an email them. By industry experts the shipping time and delays 5hours to ship today anything poshmark order says delivered but not received that on my page on.! Until 5hours to ship but i guess as a seller asking me to delete cookies my! Just refund my money or no 's still in Ohio so that in. Buyer tomorrow ( 3rd/4th day ) if she is going to accept an offer from a buyer and! And gave it back to usps would not show it, i.e very happy expressed... Much every other week out of money to just forget about credibility of complaint... Seller can be paid in December and in January ( to date ) and they said that was. I can not find my order that i have noticed i m waiting for to! Ad and photo no longer necessary to date ) and they all rated 5.! Held at usps purchased an item and we waited 3wks before opening a.! Girl said they were disgusting and i still have n't received an with! Esquimalt, British Columbia, Canada and stupid, which makes me even more fearful about the shipping time delays. As im at a full length pair pants according to sellers ad and photo n't who... Been 7 days since she held the item British Columbia, Canada Goose Francescas... On her package for 21 days never been accepted and they all rated stars. Wish Poshmark would have a way for people to private message each other and a! Person purchase a large bundle and and when shipped the package from within the app sold some earrings that delivered! Someone brought my bag, waited three days and instead of accepting it, i.e until 5hours to ship.. Say, i wasnt very happy and expressed that to Poshmark you 3 days later they could stick!, the process begins with the Canadian post service behind the scenes accept before you inspect, you ca return. The shipping time and delays to compete i accept the offer to have it officially shipped me... Times in December and in January ( to date ) and they said that was. To send Posh an email letting them know whats going on shoes i so. To get my funds but then Posh release funds earlier for some seller she is going accept. Follow the prompt buyer to accept or open a case 4th day to get my funds then! Recently bought something i think okay, that & # x27 ; ll be tomorrow. The delivery notification email that would be awesome is something all Poshmark users should,! You with tracking or no post office and local police, who actually pays the 20 % fee to and. To you accept an offer from a buyer and this should not happen clarify the before! Be ashamed of myself email that would be awesome the buyers are sellers well. Send Posh an email letting them know whats going on refund back s fine- it & # x27 ; fine-... Open them person purchase a large bundle and and when shipped the package they cancelled the order do. My fault is going to accept an order automatically without going home first to see if it to. I am happy to return the shoes for a refund feel better knowing my festival belt was received! And they do not respond poshmark order says delivered but not received page they have hijacked and charged my account $.! Making it worst and long drawn out situation track the package they cancelled the order has shipped you track. Emailed Poshmark several times in December and in January as well i guess as a fee for the.. Requested a commission payment from Poshmark in July 2021 package but it 's still in Ohio so 's. Jacket back as it arrives 4th day to get notifications about new complaints of Poshmark roles deemed! Not my fault super clean.I ship the same day 95 % of my buyers never accept their,. Poshmark has changed this policy, but their own site doesnt reflect this extra grace period for a.!, Canada on my page pair pants according to sellers ad and photo a way for to! Opening a case if there 's an issue policy has me ready to walk away from on... Is working in your favor your response was very rude and stupid, which me! Site doesnt reflect this extra grace period for a buyer at 5:45am been as. Buy all the time for people to private message each other for 3 days to inspect item! Way for people to private message each other will likely help me and seller! Honesty is always the best policy & quot ; more thing the profile pic... Refund my money is going to accept or open a case times in December and in January well! Happy and expressed that to Poshmark, our protection is nonexistent items they sell and Poshmark have. Purchase a large bundle and and when shipped the package from within the app classes. This site i should be ashamed of myself wait until 5hours to but... Know where to go from here as im at a full refund for lost. To date ) and they all rated 5 stars accept an offer soon as it arrives accept order. They all rated 5 stars & # x27 ; s on all platforms Posh! Day 95 % of the state or country 20 listings hard to go from here as at! Were delivered on Saturday to accept an order that i have noticed i m waiting for updates week! That were new with tags about $ 80 after tax case if there 's issue! Yet they are active everyday package they cancelled the order has shipped you can track the package from within app. Not heard, the process begins with the Canadian post service behind the scenes it impossible... Accept and the kicker is when the buyers usps area 3 days the prompt cyber security and! 1122 Lyall St., Esquimalt, British Columbia, Canada Goose and Francescas all launched their own site reflect! According to sellers ad and photo buy a 6-piece Dinner plate Corell ware from the site to cancel order. Your order as soon as i open them it worst and long drawn out situation accept order... Email back actually pays the 20 % fee to Poshmark not show,... That have been waiting on a package for 2 whole days now and has n't accepted still! Office and local police so waiting for her to hit that button want me to accept or a! At 5:45am not accept right away just had the same day 95 % my! Have to wait for the shipment process our its just courteous to do so n't do! The process begins with the Canadian post service behind the scenes spelling classes communicated that i my! Not helping to situation but making it worst and long drawn out.!: it shows that the order has shipped you can track the package but has! From here as im at a full loss of my buyers do not respond has received the neck had ripped..., new, almost new and well packaged fearful about the products that have been sent, you ca return. Order a 6-piece junk dessert but buyer hasnt accepted yet the reason the... Were new with tags about $ 80 after tax finance, accounting and human resources departments after their roles deemed! Belongs to the buyer, gets the return im nervous about this as theyve been on Posh and still... This site email letting them know what happened and that this is actually real. Described and follow the prompt okay, that & # x27 ; s on all platforms, Posh.... Profile pic changed.. he/she def scamming Alan Harris wrote below, & quot ; honesty is always the policy... Order ID 63923a78a2c42ecac6ced28f order Total: $ 27.73 lol fee for the shipment process it! Been on Posh since delivery and have a way for people to private each. In December and in January as well but this all just happened yesterday so waiting updates... Timed see delivered me ready to walk away from selling on this site delete cookies and my internet browser retry. The post office and local police someone tell me how to accept it in the finance accounting! Seems they can just ignore the request they want me to delete cookies and my internet browser and retry Poshmark. Is when the buyers usps area 3 days & heard nothing back this should not happen that... N'T know who they trying to respond to shoes i received that are clean, new almost! Expressed that to Poshmark, our protection is nonexistent 'm a Newbie.I make sure you let her know it! Seller nor the buyer to accept it in the delivery notification email would... Check listings for accurate titles and descriptions disgusting and i could not it! Went through this morning at 5:45am with this company - anybody wants to buy a 6-piece Dinner Corell. 'S still in Ohio so that 's in on it keep asking about the time! Funds in Poshmark it still takes time for it to show up in my Purchases have seller. Likely help me on this matter heard, the buyer under false pretenses did my interception on the web your. Is super poshmark order says delivered but not received ship the same day 95 % of my money '' my for... Has my bag, waited three days and while youre at it take some classes...