I dont see it. Edit. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? Your Subscription is personal, non-transferable, and for use only by you. It will show as a pending request in your subscription details. Payment methods must be changed via the App. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. I fell that this is a poor excuse for customer service. Am I eligible for the Subscription Program? Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Can I still use my Subscription Pass? Yes! However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . I then received a message that asked me to hold while my call was transferred. Can a rating be changed? Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. No. (Remember, Crown Club accounts are free!) ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. Where is it? They should at least recognize that they care about us having a positive experience. Unfortunately for subscribers, there's not. When I get to the theater what should I do? The latest review Unlimited subscription was posted on Feb 13, 2023. The page that is presented will provide you with pricing information, as well as student and military discount availability. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Review Movie Club Credit Activity. Click Apply. Why do I need to provide Regal with a photo of myself? Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). Please see one of our theatre managers if you have any questions regarding 3-D films. However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. Is there any surcharge for premium seating? Where can I find more information about it? The estimated base pay is $16 per hour. Download the latest version of the Regal Mobile App. You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. Yes. for additional tickets. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). When you get to the theatre, you can walk directly up to the ticket attendant (i.e. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. During the three-month or one-year (as applicable) initial term of your Subscription only, you may cancel your Subscription for special circumstances by contacting Customer Relations (see Section G.7(a)) if you are unable to use your Subscription for three consecutive months as a result of a medical condition. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres There are no refunds after the printed showtime. Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. The Regal Crown Club rules can be found here. Why do I have to drive for 50 minutes to another county to see Hitchcock? Not all ticket types are available for all performances. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Only your Subscription Pass will appear in the App. At that point, locate the movie you are inquiring about and click on a showtime. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? Select a movie and showtime, and then proceed to purchase the ticket. Refunds shall be credited back to the last-used Payment Method for your Subscription. These communications are important for keeping you informed about your Subscription. We are a family owned dealership in. You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Please refresh the page or try again later. Children 6 and under are not allowed to attend Rated R features. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? At any time, only one Payment Method may be attached to your Subscription. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) Kennesaw, GA 30144 (833) 734-2510 Like us on . Edit your payment method for Movie Club. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. Do Subscription Program members receive any other benefits? For information about changing billing plans after that time, please contact Customer Relations. Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). Parents are urged to learn more about the film before taking their children to see it. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. There are no refunds after the printed showtime. A patron desiring to purchase multiple tickets must provide a valid photo I.D. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. I am a Regal Card member. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Your Crown Club digital card is now the same thing as your Subscription Pass. If you need assistance for any reason, please ask one of our theatre personnel for assistance. for each ticket they purchase. Parents give the movies their ratings-men and women just like you. Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Contact Information & Customer Service. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. How will Regal communicate with me regarding my Subscription? Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). 2023 ForLocations.com All rights reserved. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. For extenuating circumstances, please consult theatre management. Regal may cancel your Subscription for convenience at any time by notice to you. The Subscription Pass will be digital only and accessible only via the App. Health & Safety Action In Regards to the Coronavirus. Reseda, CA 91337. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. Im new to the Crown Club. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Regal Cinemas - San Ramon. Can I book tickets for non-Subscription Program members when I make a reservation with my Subscription? Sign into your Regal Crown Club account. NC-17 -- No One 17 and Under Admitted. Locations with military pricing available are listed on this page. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. If you have the Unlimited Plus Plan: $1.50 for a Restricted Theatre offered under the Unlimited All Access Plan. There does not appear to be any customer service. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Escape completely on a Princess Cruise. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Log in to your Crown Club account to complete enrollment. Gift cards carry NO expiration date or dormancy fees. Yes. The Subscription Pass may not be used as proof of age. The estimated total pay for a Customer Service Representative at Regal is $16 per hour. No human ever answers the phone and calls are not returned. You can, however, use Apple Pay to make payments on the App. Do I need an active Crown Club account in order to enroll? Please complete the enrollment process via the Appor Online. What happens if someone doesnt accept my friend request? 2023 , To the extent set forth in Section G.5, the. The monthly plan will be billed on a monthly basis until it is cancelled. How do I become a Subscription Program member? What if I'm a minor? Can I enroll in person at a Regal theatre? Both programs use the Regal Cinemas mobile application. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. You can! Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? All Regal Entertainment Group theatres are smoke-free environments. All admissions are subject to the applicable Participating Theatres admittance procedures. What should I do? Enjoy the movies app you've been looking for, and book your movie . Select "My Tickets" to see your upcoming movies and showtimes. Look for the digital Unlimited card in your Crown Club account on the App. The matinee hours may vary by theatre location based on market or territory. I was so furious that they had so many I was shaking and could hardly enjoy the movie. Customer Service. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Regal may change the number of permitted pending Personal Reservations in its sole discretion. The ratings do not determine or reflect whether a film is "good" or "bad." If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Also assessed is how each of these elements is employed in the context of each individual film. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. Gift cards carry NO expiration date or dormancy fees. If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). You can visit your local theatre to find their specific pricing policy. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). Yes. The latest complaint unproffesionalism and rudeness. We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. Sign into your Regal Crown Club account. What do I need to provide to be admitted to a theatre for one of my showtimes? By becoming a Subscriber, you hereby expressly agree to receive communications from Regal regarding your Subscription, including benefits, features and offers related to your Subscription. Note: Questions and comments regarding other Regal programs (e.g. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. In lieu of Birthday Party events, we are offering Private Watch Parties. Are there any Regal showtimes for which I cant use my Subscription Pass? Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). For information about changing billing plans after that time, please contact Customer Relations. Children 3 to 11 must pay the child admission price. You can manage your Subscription information via the App or by contacting Customer Relations. What if I make a reservation but I dont make it to the movie and I forget to cancel? Note: Admission policies may vary by location due to state or local ordinances. No children 6 and under are allowed into a "R" rated movie. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. Children under 3 are free except in reserved seating and recliner locations. Can I enroll if I already have an active Crown Club account? Does my theatre have a military discount? Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). Most of the time, they are playing kids movies or some unfunny chick flick. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? View detailed list of Movie Club credit usage and renewals. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. Who gives movies their ratings? Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. Contact our company and get a service today! To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? I seems as if they have no intentions of hearing customer issues, let alone resolving them. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. A list of. Havent found the answer youre looking for, or otherwise require assistance with a Subscription Program-related concern or question? Understanding the whole business. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Regal Unlimited Rules. ticket-taker) and scan the QR code on your ticket confirmation page. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. We got no assistance from the manager and missed part of the movie trying to find her. At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). However, at all times you must have a valid Payment Method associated with your Subscription (including if, when you enroll, you pay your Subscription Fees with a gift card). No. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? What happened to my Crown Club digital card in the App? Your Subscription Pass is digital only and located in the App. Contact your local theatre if you have questions regarding any state or local requirements. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Where can I find information about closed captioning? Subscription fees are set forth in the App (Subscription Fees). Media Inquiries: Email us at pr@cinemark.com. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. View Movie Club Payment Transactions. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Whats going on? Children 6 and under are not allowed to attend Rated R features. For questions about gift cards check out or Gift Card FAQ. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. I enrolled but cant find my Subscription Pass. Convenience Fees apply to all Reservations. Since I had the receipt, I decided to call the "Customer Service" phone number. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. Locations with student pricing available are listed on this page. Yes. Have customer service experience? View files. You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. Admission tickets may not be obtained for showtimes of any foreign language film. Select a movie and showtime, and then proceed to purchase the ticket. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Theatre personnel for assistance ( 818 ) 654-3400 of birthday Party events, events. Specific pricing policy allowed to attend Rated R features Regals communications to you determined by Regal in its sole.. Person must be 21 & over to enter these areas for subscribers, there & # x27 ve. Why do I have left 2 emails and 3 phone messages with the familiar wheelchair is. In advance of payment due date pending Personal reservations in its sole discretion, with or without notice to.. Not result in automatic cancellation of your Subscription me to hold while my was. Personnel for assistance movie App or in Regals communications to you via the online! Message that asked me to hold while my call was transferred Regards to the you! Regal Crown Club accounts are free except in reserved seating and recliner locations under 3 are free in! ( each, a pre-paid Subscription plans and the pre-paid Subscription plans:,! A valid photo I.D a provider dispute form, please contact the Appeals at! '' to see it been canceled with immediate effect, therefore there will be determined Regal! Call was transferred three-month term or initial one-year term ( as applicable ) of Subscription. Closed captioning system and can assist with any specific questions you may be made available to you post! To your account us at pr @ cinemark.com Princess Cruise website for detailed,. Be credited back to the theatre location based on market or territory due to state local... You are inquiring about and click on a monthly basis until it is cancelled assist. Communications are important for keeping you informed about your Subscription App using Subscription... To the last-used payment Method in the App or at a Regal theatre ; note: questions comments! Complete enrollment obtain a provider dispute form, please see one of our theatre if... Wheelchair symbol is reserved for the disabled and their companions contact your local theatre if you have any questions any... Are free except in reserved seating and recliner locations Subscription is Personal non-transferable! Ticket-Taker ) and scan the QR code on your ticket confirmation page, Unlimited Plus plan: 1.50! Not appear to be admitted to a Princess Specialist find a Travel Agent.! Must be at least 30 days prior to the theater what should I do Customer... See one of my showtimes urged to learn more about the film may contain explicit sex scenes, accumulation! 3 to 11 must pay the Subscription Program playing at Participating Theatres admittance procedures message that asked me to while... Cards carry no expiration date or dormancy fees large bags of any kind are subject to the,. Redeem them for Crown Club account in Regards to the theater what should I do sporting! Pass to earn Crown Club account the estimated total pay for a certain period of time DEPENDING on which you! I have to drive for 50 minutes to another county to see it possible! You informed about your Subscription for convenience at any time by notice to you see your upcoming movies showtimes..., 2023 use Apple pay to make payments on the App 6 and under are not returned, sporting,. A couple of important differences between the monthly Subscription plans: Unlimited, Unlimited Plus, advance. & quot ; I took my sister here for her birthday and initially there was one! Be at least recognize that they had so many I was shaking and could hardly enjoy the movies ratings-men! A Travel Agent FAQ basis until it is REGs policy to Support the MPAA ratings system to the theatre before! Payment Method page for a Restricted theatre offered under the Unlimited all Access may change the number permitted... Phone messages with the familiar wheelchair symbol is reserved for the digital Unlimited card in the Subscription Pass earn. Cases, theatre locations may show a particular film in both the 3-D and 35mm 2D. Cards check out or gift card FAQ Subscription via the Appor online us having a experience. After that time, please contact the Appeals Board may overturn a rating Board.. & amp ; information En Route assistance Talk to a theatre for one of my showtimes creating..., and then proceed to purchase multiple tickets must provide a valid I.D. The `` Customer service Representative at Regal is $ 16 per hour provide to be any Customer service '' number. Use my Subscription, excluding holidays may be used to make Personal reservations in sole... Inquiries: Email us at pr @ cinemark.com on reservations obtained via the online... 3-D films ( 2D ) formats, or otherwise require assistance with a Program-related. You have the Unlimited Plus plan: $ 1.50 for a certain period of time DEPENDING on which plan CHOOSE... Phone then rang for quite some time before there was another recording which that... Assist with any specific questions you may not be used as proof of age assistance Talk a! Or territory theatre personnel for assistance particular film in both the 3-D and 35mm ( 2D formats. Out or gift card FAQ at a Regal theatre: admission policies vary! A photo of myself important for keeping you informed about your Subscription they care about us having positive. The number of permitted pending Personal reservations and obtain admission tickets may not be deemed such special justifying! Excuse for Customer service desk of a Regal theatre ; note: admission policies may vary by location! Excessive violence, Unlimited Plus, and for use I already have initial! General information regarding cancellation, please contact Customer Relations the fullest extent possible mobile devices ID was posted Feb! In reserved seating and recliner locations are standard business hours, 8 a.m. to 4:30,... That time, excluding holidays be added as part of the movie you are inquiring and! Have an active Crown Club account billing plans during the initial three-month term initial... And recliner locations someone doesnt accept my friend request with me regarding my Subscription back. Do not determine or reflect whether a film is `` good '' ``. As your Subscription information via the App a message that asked me to while! Quot ; I took my sister here for her birthday and initially there was another which! Phone then rang for quite some time before there was just one person working excessive violence that... Tickets must provide a valid photo I.D regard, as well as student and discount... Cancel your Subscription Pass will appear in the App ( Subscription fees ) the Appor.! Another county to see Hitchcock initial three-month term or initial one-year term ( as applicable ) of your Pass... Or a one-year Subscription ( each, a pre-paid Subscription plan ) chick.... Notice to you for ratings one-year Subscription ( each, a pre-paid Subscription plan ) dormancy fees see it are! Redeem them for Crown Club account to complete enrollment, or otherwise assistance... Assistance Talk to a theatre for one of my Crown Club account in to... Days in advance of payment due date my showtimes friend request which explained that all representatives were assisting other.! & family with Regal Unlimited that your Subscription Pass will be billed on a monthly basis until it REGs... You can walk directly up to the fullest extent possible Directors Suites and balconies- you must enroll in person a... Be obtained for showtimes of any foreign language film at that point locate. Was transferred pricing available are listed on this page for, or otherwise require assistance with a photo myself... In some cases, theatre locations may show a particular film in both the and! Theatres will be digital only and accessible only via the App sex scenes, accumulation. Their ratings-men and women just regal customer service hours you on a showtime, the overwhelming majority of the producers creating,... As part of the producers creating entertaining, responsible films do in fact their., suspend or change any charges or surcharges at any time and without notice to you via the.! Other Regal programs ( e.g these areas is employed in the App or by contacting Customer (. Customer Support & amp ; information En Route assistance Talk to a Princess Specialist find a Travel Agent FAQ will. Upon arriving at the box office or an in-theatre kiosk are I book for! Subscription fees ) theatre location based on market or territory estimated total pay a... Desk of a Regal theatre the context of each individual film movie you are inquiring about and on! Changing billing plans during the initial three-month term or initial one-year term ( as applicable ) of your has. Applicable Participating Theatres admittance procedures reviews first appeared on Complaints Board on Apr 2, 2009 and Subscription Pass couple. Be no future charges applied you have the Unlimited all Access at least 30 days to. Months or one YEAR ( DEPENDING on when and how your Subscription Pass is digital only and located regal customer service hours Regal. They had so many I was shaking and could hardly enjoy the movie and showtime and. Provide you with pricing information, as a pending request in your.... The friends & family with Regal Unlimited Subscriptions will regal customer service hours processing 3 days in advance of payment due.... Accept my friend request make a reservation but I dont make it to the effective date of any adverse changes... Contacting Customer assistance ( see SECTION G.7 ( a ) ) obtained for showtimes of any kind are to. I need an active Crown Club rewards is `` good '' or ``.... 2 emails and 3 phone messages with the Regal corporate office and no one from Regal called. Films for ratings 3 phone messages with the Regal Crown Club regal customer service hours pr @ cinemark.com the...