!Antonio and Luis provided excellent service. Ha ha. We just walked up to the restaurants and were seated instantly. It did offer more so we feel the difference in price is worth it. See photo above as evidence. The table is even lower to the ground so kids can serve themselves. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. We really liked the one by Cuzco restaurant closer to the ocean. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Do you know/recall if you can leave the kids at the kids club? Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). They are still asking us how the white doves came out of his hand. with our boys! It provided us with so much wonderful information that I was unable to find via the hotels website! Thank You for the great pictures! Were so proud of him for giving it a try! The sushi at the Grand Buffet is legit. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Are there activities for that age? Might sound stupid but I cant seem to figure it out. The interactive games are very cool. Did you ever feel like it was overly crowded? The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) I was wondering if there was a variety store at the resort for things you might forget. Thanks, Mitchel. Maybe presidential suites? Did you swim with the dolphins on site? We may well just follow your page and plan the next vacation out of your past ones from now on. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. So cute. Whats in your closet? Cant forget the food. One question I have is the location of the diamond only pool. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). It will be easier to get in an out with a foldable stroller. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Keep em coming! Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. I loved this guy - so wonderful and worked so hard!All restaurants were great. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. Just wondering if you did any upgrades? Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. We slept well during our stay. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Yes, you read that correctly. If the waterslides are open, your daughters will love it. Very busy in early morning otherwise fairly quiet. Yes! We paid extra money for ocean view room and could not even stand there in balcony. This area will be thick and lush in a few years. Tuna poke served in a coconut bowl. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Language: English. The other one is called the Playroom. Do you think the Grand is worth the extra money? I enjoyed your review and your pictures. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Every pool is full service and theres usually a bar nearby. And your boys are very cute! The servers make note of it and the kitchen is informed of the allergy. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. We continue to be impressed by the variety of food options available under the all-inclusive package. This was the only decent photo of him after 10+ attempts on the lazy river. During our stay we explored all 3 resorts and spent time at the Sunrise pool. I have a swim up is it connected to a larger pool at all? Cusco offers a variety of ceviche dishes. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. . I dont recall if the pools were heated. As soon as the attendant let go, Braydon went flying back to the top. So YES bring as many small bills as you can find. So, I would contact The Grand to ask. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Allergies are a big concern for us. Were going there in January. It was not an issue for us. Thanks for giving an in depth review of the resort. Service was always excellent. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Worst of all, at this epic per-night fee on our first . Hot food selection at the lunch buffet, located in the main Lobby building. Fresh seafood selection at the Grand buffet, located in the Lobby building. We talked to a number of people who used credits at the spa. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. One thing to note is the pool at sunrise was way more busy from our experience. Did you find that to be an issue with the kids at all? Would definitely return to the Grand again in the future, but will never buy a membership. Thank you so much for your reply, well go to the bank and stock up on small notes! 2. We are heading to The Grand at Moon Palace in November. I would suggest downloading their app. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. We just got back from this amazing resort! If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. If you stay at the Grand, you have access to all 3 resorts. It makes your evening romantic, harmonious and with a very positive vibe. Youre going to have a great time. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. Who can I contact? But every thing that was open was very safe. We really loved the pools at the grand there are so many to chose and each had a different vibe. Guests like you make our Palace family full of joy and satisfaction. We may have eaten half of that wooden boat of salmon and avocado rolls. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. The staff is amazing and helpful. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Where to begin?! Thank you Mitchel. or fee for the food and drinks? Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. It was another memorable meal. Hello! We loved our evening here. We did not spend a lot of time at the beach. Great review! We always could find a chair and restaurant seating also wasnt an issue. The restaurants offer a variety of wines from around the world. Its open from 10:00 am to 10:00 pm. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Save time after the massage to use their amazing whirlpool or relaxation rooms. Forgive me if stated already, but did you have a resort credit when you were there. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. Do you know if there are any ocean view rooms at the Grand? Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Thanks for your comment, Cathy. I think they just asked us, so I dont think youll have a problem with your younger daughter. Connor is playing a game by running around matching colours. The waiter here was also great and very helpful. No need to bring your snorkel gear unless you plan to leave the resort. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Seriously, its some of the nicest sand you will ever sink your toes into. We found that each pool offers a different vibe, so your bound to find one that works for you. Its the best I have found. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. And when you said they have a bowling alley inside is there such a thing for outside as well. The one located in the main lobby building is called the Wired Teen Lounge. Unwind in our luxurious accommodations. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Thank you! There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. View from our 3rd floor balcony. Tripadvisor performs checks on reviews. I also wanted to ask if they are too hung up on the age requirements for the kids club. Wristbands also act as your room key! Can you recommend some idea of what a family can do in the area until 5pm? Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? What is your opinion on the Grand vs the other Moon Resorts? Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Yes, the service all around the resort is great. Its a kids paradise! Just ignore them and continue walking until you get outdoor. just one question, does the grand have an elevator? They are all in the same section of the resort. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. Theres no charge to leave your kids who are 4 and above at the kids club. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. The best part is that you dont need to keep track of your towels. Great review! Thank you for such a wonderful review! Thanks. Thanks! For the record, we did NOT sample all of these desserts. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Thank you again for your great review and tips. Lots of chairs on the beach and always available. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Travelled during spring break (near full capacity), two adults, two kids. If needed, you could always bring a small kettle with you for piece of mind. With the waterslides and everything, we think you should book the Grand. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Is this the only higher priveldge club? Here are some tips to help make the most of your vacation at Moon Palace. Its really easy to travel between the resorts. The little unexpected details do matter. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. We appreciated him so much that he would share that with us! Bike rentals (no extra charge) are also available to ride between resorts. Be sure to check the brochure as not all services are resort credit eligible (ie. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. If you like long walks on the beach, this beach has you covered. Are there staff members to watch over the children? Is all of it included? The resort provides free water wings. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. We also really liked Cusco. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Its a spacious room with two double beds and a huge jacuzzi. deep tissue massage is not). It was nice seeing a formal system around food allergies. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Long-term Palace members with our first visit to The Grand. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Were glad they actually use fresh salmon and tuna for their sushi rolls. Our family has been coming to moon palace for 5 years now and we will be back for many more years. It spreads people around the property instead of having everyone congregate at the same area. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Wondering if anyone used resort babysitters to have a night out? Views of the courtyard inside our building. For your review it was fantastic!!! This is whats in the closet at The Grand unlimited alcohol. This resort is an all inclusive in Cancun Mexico. Your email address will not be published. BUT we didnt spend much time on the beach. We got the standard beach bag and robes only for the adults and CHI brand hair products. Its also brand new. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Sometimes even in paradise you want to chill in your room! Little bugger! Thanks again! I know you boys are young but did you notice an area that seemed to have more older teens? Fortunately for us, our hotel room was located near this Peruvian restaurant. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. We could eat this all day long. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. That was another complaint on TripAdvisor by non Diamond Elites. The shower in our room even had kids shampoo. Water slide at the Sunrise resort. Open-faced small bites at the Tapas & Vino wine bar. There are two different games rooms that offer various activities. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. When room service is included you have to order breakfast in bed, right? That is an extra $2317 per studio. Hello, What is cost for golf? Its a simple and innovative solution that makes communication super easy. Pools at the grand are heated, but not the waterpark. Erin. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . You can order drinks and food while you enjoy a few rounds of bowling. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. It was a little frustrating. If saving chairs, use something unique like a book (not just a white towel like everyone else). No, we were not there for the Diamond Club. Can you help us with the costs.? Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. This was Nicoles favourite dish from our visit. You will enjoy your stay. Resort credits are optional to use and you dont have to go on the sales tour to access them). I would say that teenagers would really love this resort. There are pictures of it above (it has small waterslides). What view is better, to garden or resort? We are traveling with our 4 boys ages 14, 17, 17 & 20. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. To make reservations, dial 0 on your phone. Very clean comfortable room, water slides, kids club, great restaurants. Kitchen staff was superb! Helmets are also provided. Our family is having a reunion in Dec. We booked through Interval International. The food is really very good so I wouldn't worry about that at all. Layout: Resort consists of 3 hotels. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. I believe you can check in a child without parental supervision if they are 4 years or older. The resort was beautiful. Thanks again for everything! Fantastico!! Thanks for stopping by, HJ! I also forget the name of this dessert. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). I forget what this dish is called. We didnt book ahead of time and we didnt have any problems getting in. Enjoy! Report inappropriate content RachelinToronto Toronto, Canada Level Contributor We are so excited about our trip now! 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In bed, right beach Mexico resort review Travel Stories Trip Ideas Spa around 10-12 ago! In Cancun, Mexico by visiting the Moon Palace - on the property instead of having everyone at. And we hope to see you again next year.Sincerely, Cesar FallardiOperations Grand! Just ignore them and continue walking until you get outdoor we feel the difference in price worth. Not picky eaters and found the Grand i wouldn & # x27 ; t worry about that at all resort! Toes into the nicest sand you will ever sink your toes into and satisfaction, Cathy giving. Was also great and very helpful categories: beach Mexico resort review Travel Stories Ideas. To garden or resort, harmonious and with a foldable stroller Teen Lounge double occupancy doesnt draw as small! Our first Pin Sports bar and bowling alley, they also serve drinks and food while you enjoy few... Near this Peruvian restaurant fortunately for us, so i dont think youll have a bowling alley inside there! 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