If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. Mercari is generally safe but it is not completely risk-free. I understand that the resolution or answer given does not favor your end for now. It is important to know exactly what youre going to receive in your order box. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. Mercari seems like a huge scam. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. Question for you: Can I pay or get paid with PayPal? I told me Dad wait a few days I found one and it will be on the way. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Mercari request the seller Walker follow thru with the ring sale and ship the item. They refuse to cooperate and insist that the credits are there, but they arent. Author: Patricia. Saying I did not say things I clearly said, things that there was ACCESSIBLE PROOF of me saying. Transaction goes as normal there isn't any contact from either side. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sigh. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Seller posted a confusing description. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. Help center would not remove the review saying it was the buyers opinion that the item arrived late. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. And the seller is still selling on Mercari. They say it s being reviewed. Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. . And, given your blog is We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. Im also so grateful that Arslan posted such detailed info. It's obvious as you can see them on the stores shelves, & see the store background. Nothing can help anymore. My experience with Mercari as a seller, NO GOOD! 8TC953270R935094M Its not like I went over the time period I had to ship. Mercari failed to protect buyers despite what they claim. I shipped a expensive item using the printed Mercari label. Oanh Nguyen. Their policy lies. Still waiting for an explanation of how my card was used. Search reviews. Hi Jennifer Date of experience: November 03, 2022. They asked me to verify which I did giving them SSN. Your IP: Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. They did not even want to hear my side. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. Apparently no Mercari considers it a proper reason you mean a valid reason right? I want some kind of refund to replace the damage. to see if the package showed up. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! At least one of them has been relisted at a higher price. Have you ever gotten a low rating for something unfair or stupid? This is the first time Ive come across a seller who does this, I dont feel its very honest, but also know theres nothing I can do about it. You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . Overview. I have taken in all aspects of Mercari. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. 2. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Thanks Erica (and Julie) for posting/sharing your experience. No risk of random low ratings. I have the know how and they owe me $69 I am no victim and never will be. BUYER BEWARE! A similar thing happened to me as a seller on ebay. Seller posted measurements, but also said measurements were approximate. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Claim it and get a lot of features. Karrinna S. 2023-02-18. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_1',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_2',131,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0_1'); .box-4-multi-131{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. The login page will open in a new tab. Im sorry if this is the case, we are always working hard to make the platform great for everyone. I assumed it was a legitimate item and marked it received. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . At the cost of those of us that have not stood up and challenged them. Your comment is confusing and unclear. On the 9th Mercari responded the following: 16. So sorry, thats a substantial loss, Etsy is just as bad. Mercari doesnt go the extra mile to ban or punish scammers. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. You have to fill out. These people who fenced have felonies for theft. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. I have done NOTHING wrong! Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. This complaint was posted by a verified customer. Therefore, you have to ensure that the buyer/seller is trustworthy. Its sad theres people would rip off the others. Seller listed a "brand new" camera. I even sent their rap sheets. New Motorola 6" LCD screen photo fr Mercari steals your shipping insurance money. It was the weekend and I could not do it. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. This item was not damaged in shipping. How ornery? Dang! on this subject with an avenue for everyones feedback. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Hey Bob, I have had very good experiences with Mercari so far. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-1','ezslot_7',134,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-1-0');And the answer to the question, how safe is Mercari largely depends on how good you are at verifying your seller or buyer when dealing. I have done NOTHING wrong! If they bought it on the morning of 23 and I sent it on the 25th. I Appreciate your time and effort put into this article. They take out the money before they rate the Seller and Mercari holds it. I am completely committing too spearheading a class action suit. He was so thankful and happy about the news. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. $2 fee for direct deposits under $10. Purchase details No wonder eBay sellers hate people with PO BOX address. When I got them I immediately noticed they were not mens boots but womens boots. I would have liked them to be fair. They are laughing all the way to the bank! on the condition that I also purchase a $75 signed CD from them. Some of my items are STILL listed. The advertising was for a second hand bottle of foundation without the box. | Read 17,181-17,200 Reviews out of 18,082 New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. Never used Mecari but had two fraudulent items charged to my card. They have ZERO support. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. The 9th Mercari responded the following: 16 with PO box address fraud should. 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