To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. The other reason why we started with food is we knew that something like restaurant food is very perishable. Joy Huang: Nice. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. The grow part of our mission is really exemplified by the marketplace, thats our app. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. Combo with drink? Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Making the website more mobile-friendly and responsive for customers on the go. So I think its really important to be intellectually honest. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Drivers who sued over their tips. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. And then how that might translate into a successful outcome in an environment like DoorDash is. Click here. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. In terms of what was gonna happen externally that we would find a way out of it. It tends to be what customers remember, theres a lot of steps. We believe that true innovation happens when everyone . DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Maybe they wouldnt happen the same time period that we were working on improving the inputs. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. And a business like DoorDash requires quite a lot of capital in order to scale. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. DoorDash turned a profit in certain cities. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. Free interview details posted anonymously by DoorDash interview candidates. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Tony Xu: Yeah, and it goes both ways, right? Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. It's a big banner which has the 12 values organized into 4 themes -. Joy Huang: With that, Tony. And then over time, its about learning how do you build systems? Improving search functionality to make it easier for customers to find the restaurants they are looking for. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. Now on the flip side, youre right. And the way we do that is really with two types of products. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. And, youre undoubtedly going to get your doubters along the way. You kind of have to go through moments of belief and disbelief.. Are you improving on the skills? Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. In such a situation, I would first gather the required data to understand the root cause. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. Tony Xu: Send me feedback at any point in time. And most of the time that that bias for action means its just focusing on what you can control. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. We're committed to growing and empowering a more diverse and inclusive community. We were looking a lot at the input metrics. Interview question for Senior Manager.1. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. Theres a lot of work thats left to go. As DoorDash grows, he said, theres going to be more tension.. Thanks for having me. As the market matures, they start making money, he said. So what does it mean to be a world-class CFO? I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Interview questions and answers were updated by William Swansen on September 28th, 2021 And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. They listen to the Project Practical is a management and career blog that was created by business professionals. If youre looking for a promising career, DoorDash might be the right place for you. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. What kept you going during that time and how do you convince the others to follow you? And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. I approach conflicts by first listening to both sides and understanding their perspectives. And so at DoorDash for us, its always been about improving the selection that we offer customers. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. Jenna: And what other industries or verticals? 10 frequent non-technical questions at DoorDash: Tell me about yourself While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. And whether thats up variance or down variance, you should be prepared. Joy Huang: And what is your go-to food delivery order? And then the second thing is just that you learn by doing. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. I think, I forget who studied this, maybe Im gonna blank on the author. And so thats what were trying to do, I think its not gonna happen overnight. We experienced strong delivery sales out of the gate.. And thats really I think the spirit of how DoorDash operates. The second thing is that you have to have a bias for action. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. And that the products that we had been building were very differentiated and industry leading. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. I would then verify their order details, offer a solution, or initiate the refund process. Obviously, if you have more time to deliver something less perishable. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. It was how we responded during a difficult time for everyone. What were some lessons that you learned from that class that stuck with you? Doordash does a great job of staying a step ahead of the curve. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. Its a very important part of what we do. +1, got my DoorDash technical interview today as well. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. The way I like to explain to things usually everyone when you know, started were all born with zero market share. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. So that was a really good reminder to have. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. 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