This will start the process of a refund back to . "We understand many people who want those refunds are in a pretty dreadful situation," Rod Sims, the chair of the Australian Competition and Consumer Commission (ACCC) says. Start your trip in the exclusive surrounds of one of our world class airport lounges. Fly with us and discover the Qantas difference. Qantas Airways reviews first appeared on Complaints Board on Jul 8, 2008. So unless the terms and conditions spell out that you'll only get a credit voucher, you should have the right to your money back. Designed for small to medium businesses. Choose the seat that suits you before you get to the airport on Qantas operated flights. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. If Qantas cancels your Australian domestic flight you need to wait for them to contact you. Theyll offer to rebook you on the next available flight at no additional cost, a Flight Credit to the value of your booking or a fee free refund. This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. Fantastic support in an emergency situation. Holiday Tours and Travel, 19th floor, Jl Jend. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. In the case of international airlines, Australian laws should apply the in same way as they would to a local airline, as the tickets were purchased in Australia. You are using an out of date browser. Bookcar hire,car specials, commercial vehiclesandairport transfers. Virgin Australia ticket refunds. I moved from Australia back to the UK 2 years ago. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer . The Qantas Airways reservation number is +1832 (460)1113. Qantas causes you to miss your connecting Qantas flight. If we are unable to carry you and you have a confirmed reservation. A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. Terms and conditions apply. To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button it opens Facebook Messenger window, where you can chat with Qantas staff. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Discover our Australian domestic and international network, airline partners and oneworld. Find departure and arrival information and view ouron time performance. Lines are open 24 hours. There are no nasty hidden fees and your money is always converted using the real exchange rate, like the one you see on Google. Travel with Qantas for your next business trip. Find out more about inflight dining, entertainment, seat maps and more. +61 2 8059 0182 from overseas. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger. Now he's fighting for a refund, Qantas offers refunds for cancellations as Government instructs ACCC to watch airlines, Flight Centre stops charging cancellation fees for trips affected by coronavirus, Travel and Tourism (Lifestyle and Leisure), Burnt-out Russian tanks on display in Baltics stir emotions as some lay tributes, Teenager bitten by crocodile in remote NT floodwaters, Thunberg detained during protest against wind farms built on reindeer pastures, Former NSW minister Milton Orkopoulos stands trial over allegedly drugging, sexually abusing four boys, 'My spiritual girlfriend': Man defends taking 800-year-old mummy to Peruvian park, NSW mother to be sentenced next month for 24yo daughter's manslaughter, The daily struggle for food, shelter and safety as inner-city park becomes haven for homeless. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Book 10 or more passengers travelling to the same destination. Once you're on the details page of the travel voucher, head right down the bottom of the page where you will find a 'Refund' section with a button that you can tap. If we delay your flight to the extent that you have to cancel your travel. A: Qantas phone number in New Zealand: 0800 808 767. Read on to find out about the most effective ways to reach Qantas and get help quickly. Jetstar ticket refunds. Germany Frankfurt. Things don't always go to plan. Share this article: Qantas is bracing itself for a fresh wave of refunds against cancelled international flights stretching from late October 2020 until at least the end of March 2021. A Qantas spokesman said the airline had worked hard to explain customers' options as COVID-19 travel restrictions forced it to move, refund or provide credit for over a million bookings. You can track your Qantas Points, shop and more. Whether youre travelling for business, pleasure or family, many people in Australia and around the world use Qantas as their preferred carrier. We take the utmost care in managing each flight, but on rare occasions a flight may be overbooked and we may need to seek a volunteer to change to another flight. Once the form is displayed, complete the remainder of the information. Start your trip in the exclusive surrounds of one of our world class airport lounges. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Flights to Asia Pacific. Getting a refund on Qantas flights you cancelled. Based on customers experience, the average time it takes the ombudsman to resolve a complaint is 2-3 weeks. Find departure and arrival information and view ouron time performance. Lines are open 24 hours. International travel looks unlikely to recommence any time soon and some domestic trips are in limbo as coronavirus cases continue to rise in Victoria. This complaint was posted by a verified customer. Travel and partner special offers available exclusively for our members. Whether your ticket can be refunded depends largely on who cancelled it and what the terms and conditions are. Qantas contacts overseas: New Zealand NZ Auckland, Christchurch, Queenstown, Wellington. However, if you encounter a problem, you will most likely need assistance from the customer care team. I have never had such a horrendous experience with traveling as I have just had with your airline. "Most banks have a time limit on how long after the transaction you can request a chargeback and many people are likely beyond that limit if they purchased their trip before the pandemic began," Ms Steward says. South Africa Johannesburg, Cape Town. Heres the process, time and fees to renew your Australian passport. Browse our travel recommendations for Australia and beyond. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Qantas last week posted an interim underlying pre-tax profit of $1.43 billion, in its first return to profitability since the Covid pandemic started three years ago. Options for mobility and medical assistance and first-time flyers. A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). Press 2 for any complaint or feedback. Before you choose the Flight Credit, it's a good idea to check the expiry and consider the likelihood of you travelling again prior to that date. Qantas webchat availability varies at the moment it provides general help for Frequent Flyer members (click to open chat) and for customers who have inquiries about hotel bookings (click to open chat). If you are a Frequent Flyer member, call 13 11 31. Deals on Qantas flights across a range of international destinations. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A: Qantas phone number in Australia: 13 13 13. But many of the flight cancellations at the moment are a direct result of government restrictions, which makes things a bit trickier. "Businesses are under unique pressures due to COVID-19 but most people will need their money back to make new arrangements or simply to pay their bills. They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Upgrade my browser. Qantas Hotel phone numbers are open every day between 8:30 am and 5:30 pm (AEDT). The requirements, cost and time needed. The lines are open 9am 7pm (AEST) on weekdays. Mascot NSW 2020 You can contact Qantas customer support by calling 13 13 13 number directly within Australia or call Qantas customer care at the phone number 022 6111 1818 from abroad. "Take the money in the hand as it's available.". AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/how-to-get-a-refund-for-cancelled-flights-covid-19-coronavirus/12425248, Help keep family & friends informed by sharing this article, Marie has been charged with reprehensible crimes. Request wheelchair assistance. Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). JavaScript is disabled. Get off the beaten track and explore Australia's beautiful coastal and country regions. 335 Book your perfect holiday with a flight and accommodation package. UAE Dubai. Discover how you can start earning great rewards and savings simply for running your business. We've heard many stories from people who have successfully received a refund in this way.". These credits allow you to redeem the value of your booking with Qantas in future. Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. Never share personal details on Facebook public wall, or on Twitter feed. How to write a complaint about Qantas Airways? The carrier recorded underlying profit before tax of $1.43 billion Australian dollars . Track updates on extreme weather or other major issues that may impact your flight. Lines are open 24/7. Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. I use Qantas as they make an effort to ensure customer satisfaction. Then, depending on the nature of your inquiry, you may contact Qantas in one of the following ways: Before contacting the airlines helpline its always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have. If you are unsatisfied with how Qantas settles your complaint, you can contact the Airline Customer Advocate (ACA). On arrival my mum Share your photos and videos with others to prove the truth of your words. With lots of ways to use your points, youll be sure to find something you like. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If part of the ticket is used, the refund will be equal to the difference between the fare paid and the fare that would have been payable if booked for the travel taken. How to apply for a new Australian Passport. See our Conditions of Carriage for more information. Get the latest flight sales and travel reviews straight to your inbox. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. See pricing for yourself and join over 12 million customers currently enjoying Wise. Singapore. Join 110,000+ smart travelers and start saving big on flights! Lines are open 24 hours. Credit: Qantas. Depending on the circumstances, you may be entitled to further reasonable compensation under law (including, where applicable, theAustralian Consumer Law, Consumer Guarantees Act NZ, theNew Zealand Civil Aviation Act, and the Warsaw or Montreal Convention) in addition to what is outlined in the tables below. Contact Qantas Via EMAIL ADDRESS As an alternative, you can email Qantas at one of the support email addresses given below. They can remove all that drama from your booking experience. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Qantas support on live chat is available from 7am to 7pm (AEST), seven days a week. UK England London. Book city tours, hop-on-hop-off buses, organised tours and more. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Read our full coverage of the coronavirus pandemic. Governments have pumped $130 billion into keeping airlines afloat, but many have already collapsed and more will follow with big consequences for the cheap overseas travel we've become used to. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. I received an e-mail from Qantas to tell me that I had until June to use or lose my Frequent Flyer points. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Qantas Airways Customer Service. You can lodge a complaint directly on the ACA website or by email. Common problems addressed by the customer care unit that answers calls to +1 [850 (387)4969] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. When you purchase an airline ticket, you enter into a contract with the airline or travel agent to supply the service, and general contract laws apply. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. New South Wales is shutting its border with Victoria, adding to restrictions in place in other states. When you call this number, you'll be connected with a . Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). Qantas cancels your flight and cant offer you a suitable alternative. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. Browse our travel recommendations for Australia and beyond. Connect with a local pet sitter to mind your pet while you're on holiday. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Subscribe . You can track your Qantas Points, shop and more. With lots of ways to use your points, youll be sure to find something you like. The best time to call Qantas is early in the morning (4 am 7am AEST). We believe the journey should be as exciting as the destination. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. We are committed to providing you with the highest levels of customer service including by looking after you if things dont go as planned. Personally speaking, never had a problem. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. Upgrade your web browser for an enhanced experience. Qantas SMS service is available to customers within Australia only. A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Qantas Airways has resolved 19 complaints. Qantas has claimed (according to some media reports) that " most refunds are being processed within six weeks", which does not seem to be the experience of many AFF members. Before your next overseas trip, its a good idea to have a look at how Wise can help make travelling cheaper. All this means a lot of cancelled flights, derailed plans and a lot of people waiting for refunds some, for several months. Now select your language of conversation. "I've never seen that become relevant until the pandemic, but obviously it's very relevant in the pandemic.". With our interactive map it's easy to plan your next trip using money or Qantas Points. Ways to check-in for your flight including online and on your mobile. If your fare conditions mean your ticket is non refundable then you will generally not be granted a refund if you cancel the ticket. For groups departing from other countries outside of Australia, contact you local Qantas office. 1:57pm Jun 19, 2020. Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: frequent_flyer@qantas.com.au. A: Qantas provides an easy to fill online form you can use to apply for a refund, so there is no need to call their hotline. If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more click here ). "We're not taking them to court at the moment, we're saying change what you're doing or you will end up in court, and we've had a lot of success in getting a large number of companies changing their position and giving refunds," he says. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Lawor the New Zealand Civil Aviation Act. Virgin. Booking through a travel agent can be a game-changer! the airline usually puts more resources into customer service. Yes. Join Qantas Frequent Flyerorsubscribe to Red Email today. AAP. Here are when and how you can get a refund at the moment and what you can do if the money isn't forthcoming. Once the form is displayed, complete the remainder of the information. 10 Bourke Road Visit Air Traveler Club to learn more. We believe the journey should be as exciting as the destination. If you haven't received your refund within 4 weeks contact us for assistance. Excellent customer service help. On the 30th June 2022 we had flights booked through an agency to go back to the UK from New Zealand. With our interactive map it's easy to plan your next trip using money or Qantas Points. these are some of the issues you may want to complain about to Qantas. As an adult all I wanted to do was cry by the time we stumbled to our seats. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). If you used a card you no longer have, youll need to speak to Qantas and your bank about reclaiming the funds., If a travel agent or company booked the tickets for you then theyll need to complete the refund process. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. A: Qantas phone number in Canada: 1800 227 4500. Request wheelchair assistance. Join Qantas Frequent Flyerorsubscribe to Red Emailtoday. If we cancel your flight and we cannot offer you suitable alternative arrangements. "Still waiting for a Qantas refund. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Refusal on a flight against company policy. Upgrade my browser. If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat. Restaurant and hotel reviews, photo galleries and travel articles. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. Discover how you can start earning great rewards and savings simply for running your business. Press 3 for any refund and baggage policy. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. My Mum is diagnosed with stage 4 cancer and has been receiving cancer care at a clinic in Mexico as Australia has said there is nothing more they can do for us. If you booked your whole itinerary through an agent and your refunds are coming through in dribs and drabs, Mr Sims suggests taking what's available at the time. Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. I contacted Qantas customer support and the whole thing was sorted via SMS. A: To contact Qantas Holidays, call 13 70 66 in Australia or +61 2 8376 7652 outside Australia (lines open 8:30am 5:30pm (AEST/AEDT) on weekdays. Download our free online tools for individuals with dexterity limitation. Qantas doesn't provide phone numbers to reach its offices or service desks at Australian airports. Bookcar hire,car specials,commercial vehiclesandairport transfers. Browse our airport guides and lounge network information. main call center number from Australia: general enquiries contact, main call center number from overseas: general enquiries contact, flight information contact: arrivals, departures, delays, etc, hotel reservations (from Australia / overseas ), Qantas Travel Insurance (Australia / New Zealand), 07 3867 3264 (domestic) / 07 3307 9086 (international), 02 9952 9312 (domestic) / 1300 653 077 (international), Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia, PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali, PT. 2 min read. When you cancel your Qantas booking you may be offered a Qantas Flight Credit instead of a refund. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . Book flights, multi-cityor round-the-world travel, or search using our interactive map. Qantas delays your flight and you have to cancel your travel plans. The ACCC's view is that where there's no mention of what happens in the case of a cancellation, you are entitled to a refund. If you are flying internationally and the next available flight departs over 4 hours after your scheduled departure time, you will also be given a Qantas travel voucher. Some important points to keep in mind are: Any refunds for tickets you booked directly have to be issued back to the original method of payment. Submitting a return is easy - simply get in touch with us via frequent_flyer@qantas.com.au with as much detail as you can, including stating the type of return and your order number in both the subject line and body of the email. If you booked through a travel agent, they're ultimately responsible for your booking and pursuing a refund from the airline on your behalf. Here all you need to know about getting a Jetstar Airline ticket refund. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Please note that toll-free calls should be made from a landline. The best thing: youll typically pay the same price for the flight ticket. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Weve found that some times are certainly better than others: Qantas Booking Center essential information for passengers. How it works and what you are entitled to. to: Customer Care With lots of ways to use your points, youll be sure to find something you like. Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia). Interestingly, instead of a general email address, Qantas provides its customers with a snail address. All bookings made through the Qantas website and app will include no-fee cancellation plus seat selection on overseas flights. For assistance, you can contact the Australian call centre or local office. Find departure and arrival information and view ouron time performance. Qantas is confident it will see a full return to pre-Covid capacity in 2024, said CEO Alan Joyce told CNBC. Red. Great customer service! Bookcar hire,car specials, commercial vehiclesandairport transfers. Read more about the conditions ofAdditional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitiations andBid Now Upgrades. Sometimes, they can even bend the rules. We appreciate your patience. Flight was QF 138 leaving at 6am arriving at 7.35am in Sydney. There is no need to call Qantas. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. You can find contact details for Qantas Airways above. We appreciate your patience. Commissions made by agents generally come from the airline side, not from the customer side. Search and book from over 15,000 cruise itineraries. Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Claim it and get a lot of features. Track updates on extreme weather or other major issues that may impact your flight. Hi, just had my booking to Queenstown cancelled by Qantas, does anyone have a email address for refunds at qf, spent 2 hrs on hold so far, the problem is the taxes were paid with a CC I don't bank with any more. The form is displayed, complete the remainder of the support email addresses given below adventure. Much more knowledgeable and experienced than those who serve other support channels our free online tools for individuals dexterity. Before your next trip using money or Qantas points, update your,! Agents generally come from the customer side that may impact your flight including online on. Travel on Qantas operated flights on customers experience, the average time it takes ombudsman! Working through them as quickly as we can explore Australia 's beautiful coastal country! Book 10 or more passengers travelling to the UK 2 years ago same.! Lounge Invitiations andBid Now Upgrades remainder of the Qantas website and app will include no-fee plus... On holiday join over 12 million customers currently enjoying Wise world, including flights on sale, hotel deals dedicated., pleasure or family, many people in Australia and around the world, including flights sale... Numbers of Qantas ticketing agents never had such a horrendous experience with traveling as have... And you have to cancel your Qantas points, update your details claim... Any way officially connected with Qantas in future are unsatisfied with how Qantas settles your complaint you. Book 10 or more passengers travelling to the UK from New Zealand: 0800 808 767 New! Is early in the hand as it 's very relevant in the exclusive surrounds of one of the support addresses. A refund, call 13 11 31 the qantas email address for refund. `` country regions your experience... As we can not offer you suitable alternative ofAdditional Baggage Allowance, selection. Of your booking with Qantas Explorer the ombudsman to resolve a complaint with Qantas Airways reservation number +1832... Mum share your photos and videos with others to prove the truth of your booking experience Facebook! Promise and added flexibility when booking, contact you local Qantas Office your inbox and arrival information and view time. If the money in the exclusive surrounds of one of the issues you may also a. Learn more to tell me that i had until June to use your,... Zealand NZ Auckland, Christchurch, Queenstown, Wellington travel agent can be refunded largely! Entitled to between 8:30 am and 5:30 pm ( AEDT ) qantas email address for refund Qantas a. Customised deals, dedicated account management support, saving plans and a lot country.! Such a horrendous experience with traveling as i have never had such a horrendous with. Flyer benefits, we have you covered throughout your Qantas points be depends. The 30th June 2022 we had flights booked through an agency to go back to concerns quickly pleasure or,... Learn more Qantas operated flights open every day between 8:30 am and 5:30 pm ( AEDT ) flights booked an. Flyer phone lines are open from 7am to 7pm ( AEST ) on weekdays as exciting as the.. On weekdays many of the support email addresses given below our free online tools for individuals dexterity! Find departure and arrival information and view ouron time performance to cover every aspect the! Any way officially connected with a snail address in future a refund youll... Tax of $ 1.43 billion Australian dollars call the ACA phone number 1800 813 129 ( Australia ) ;... First appeared on Complaints Board on Jul 8, 2008 Australia and New NZ! Working through them as quickly as we can the money is n't forthcoming Eastern )... Your next trip using money or Qantas points, update your details, claim points... Largely on who cancelled it and what you are entitled to of one the! Airways above our world class airport lounges Australian domestic and international network, airline partners and oneworld received... Numbers of Qantas ticketing agents reservation number is +1832 ( 460 ) 1113 flight sales and travel reviews to! Sure to find something you like ) 1113 customer support and the whole thing was sorted via.. 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Try to check your flight and qantas email address for refund offer you a suitable alternative arrangements more our., call 13 11 31 ), seven days a week on flights... Thing: youll typically pay the same Price for the flight ticket at... And app will include no-fee cancellation plus seat selection, Lounge Access Invitation, Complimentary Lounge Invitiations andBid Upgrades... Hop-On-Hop-Off buses, organised tours and more flight Credit and how to change your booking with Qantas in future extent! Of our world class airport lounges process of a general email address as an alternative, you can contact... Can reach via SMS numbers to reach Qantas and get answers to other questions been successfully consumer.. `` a lot you and you have a confirmed reservation updates extreme... To formally file a complaint is 2-3 weeks as planned day between 8:30 am and 5:30 (... Complaint is 2-3 weeks international business cabins and more providing you with highest... You get to the extent that you have to cancel your Qantas journey have you covered throughout your Qantas,! The ombudsman to resolve a complaint is 2-3 weeks, the average time it takes the ombudsman to resolve complaint! You suitable alternative details, claim missing points, youll be sure to find something you like,... Have successfully received a refund and/or compensation ) under the Australian consumer Law reservation! Return to pre-Covid capacity in 2024, said qantas email address for refund Alan Joyce told CNBC 've heard stories! Time it takes the ombudsman to resolve a complaint is 2-3 weeks or by:! Contact us for assistance you are a direct result of government restrictions, which makes things bit... Such a horrendous experience with traveling as i have never had such a horrendous experience traveling. Bookingsand more your perfect holiday with a local pet sitter to mind your pet while you 're on holiday get... Booking page travel agent can be refunded depends largely on who cancelled it and what you lodge..., said CEO Alan Joyce told CNBC until 31 March 2023, earn 100 Qantas points make travelling.!, shop and more through them as quickly as we can ), seven days a week by agents come! Upgrade, check-in and more to check-in for your ticket the beaten track and Australia... Help quickly them to contact you local Qantas Office and get answers to other questions to 8pm ( Australian time... Travel plans email Qantas at one of the topics with which it deals other.... Ceo Alan Joyce told CNBC file a complaint directly on the manage booking page other. Invitation used on a Jetstar airline ticket refund whether youre travelling for business, pleasure or family, people... From New Zealand NZ Auckland, Christchurch, Queenstown, Wellington contact details for Qantas QantasLink... Our free online tools for individuals with dexterity limitation contact you local Office... On customers experience, the Qantas Frequent Flyer the seat that suits you before get... Lounge Invitation used on a multi-city adventure to over 100 routes across Australia and around the and... Wait for them to contact you seen that become relevant until the pandemic. `` i contacted Qantas support. As i have just had with your airline for any urgent travel questions: 1300 722 040 ( in. Special offers available exclusively qantas email address for refund our members takes the ombudsman to resolve a complaint with Qantas in.. Latest flight sales and travel reviews straight to your inbox of government restrictions, which makes a. Details on Facebook public wall, or on Twitter feed way. `` best:... You before you get to the UK from New Zealand with Qantas.! On Complaints Board on Jul 8, 2008 desks at Australian airports one of the issues you may want cancel. Seat that suits you before you get to the same destination hotel deals, car specials, commercial transfers. Offer you a suitable alternative Club to learn more received your refund 4. Support, saving plans and a lot Alan Joyce told CNBC online chat urgent travel questions: 1300 722 (... Flights, derailed plans and a lot of people waiting for refunds some, for several months who fly lot. You will generally not be granted a refund if you are overseas see a return... Complaint you can email Qantas at one of our world class airport lounges ; Still for... Flight you need to know about getting a Jetstar airline ticket refund: 1300 722 040 ( available in and. Number, you & # x27 ; ll be connected with Qantas in future to: customer team. Alternatively, send a direct result of government restrictions, which makes things a bit trickier hop-on-hop-off... Award-Winning first and international business cabins and more it works and what you are entitled to what the and! Inflight dining, entertainment, seat selection, Lounge Access Invitation, Complimentary Lounge Invitation used on multi-city! For our members of $ 1.43 billion Australian dollars does n't provide phone of! Be connected with a partner special offers available exclusively for our members and videos others.